Easy Audio CD Burner - Support

if you have any questions ,please send an email to support@pgstar.com .

What can the program do for me?

It's a CD Burner software,Burn custom music CDs from your favorite MP3s or WAVs!

Do I need a special CD-recorder to burn audio cds with your software?

Yes, you need a CDRW drive or CD recorder before you can use our software.

Recorded CD does not play reliably or at all in a normal CD player!

Make sure you are using a blank CD-R disc. (It is a common mistake to use a blank CD-RW disc.)

Easy Audio CD Burner does not recognize my CD recorder!

First,if you are running WinNT or Win2000, make sure to logged in as an Administrator!
Second, the ASPI layer on your system may not be functioning properly for Easy Audio CD Burner to recognize it. Check your systems ASPI layer.

Burning a CD does not finish. What can I do?

One of the most common problems is that the computer can't keep up with the CD recorder. The CD-recorder needs a constant stream of data from the computer. If it is interrupted too long, the burn will fail! Try lowering your recording speed . Make sure to not use any other programs at the same time. Disable your task tray/virus programs! De-fragment your hard drive. Always do a test! You may need to disable Auto Insert Notification (AIN). Under Windows 95/98/ME/XP/NT/2000 make sure that the following settings are enabled/disabled for all CD writers on your system (CD Writers):

Windows 95/98/ME Settings:
Open 'Control Panel' and click on 'System'.
Select 'Device Manager' tab.
Click on the CD-Rom icon
For every CD device in the list, do the following:
Select the Device.
Select 'Settings'.
Enable 'Disconnect'.
Enable 'Sync Data Transfer'.
Disable 'Auto Insert Notification'.
Enable 'DMA' (if available).
Click on 'OK'.
Reboot the system for settings to take effect.

Windows NT/2000/XP Settings:
Windows NT4 must have Service Pack 6 installed.
you must currently have Administrative rights (This will be rectified in a future version.)
Set the following registry value to disable Auto-Insert Notification: HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/Cdrom/Autorun=0
Rebooting the system is advisable, but not required.
Make sure that your IDE/ATAPI drivers for your motherboard are updated. Some motherboards have an issue sending data to a CDR/DVD if these drivers are not updated. If you have a writing problem, this is one of the first things you should check. Device Manager - IDE ATA/ATAPI Controllers. Having updated drivers is very important.

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